Good people who know what they 're doing honest and reliable
The customer service that I received from Audio Express was simply outstanding! It has been over 30 years since I had a radio installed in a vehicle. Things have changed a lot! Eric made sure that I fully understood the installation process, right down the the time frame. He called me once the install was completed and even took the time to show me how the radio works and how to program it. Andrea handled my in person and phone request and also scheduled the car radio install for me. To make sure that I was comfortable with the radio and the components needed to do the installation, she introduced me to Shane an installer, who explained exactly what was going to be done. All of this attention to detail and quality customer service built the tremendous trust that I needed to know that I was being cared for and not taken the advantage of; so often the case in this day and age. I will do business with this company in the future and will gladly forward business their way. Hat off to Andrew (GM) and his crew!
Was a pretty cool experience so grateful for you guys! Super awesome prices nice staff!
I brought my truck in to troubleshoot the sound system I had installed out of state. They didn't pressure me to upgrade to their products and they diagnosed and fixed the problem right away. It turned out to be a minor fix and for that they didn't charge me. I was totally surprised! They gained a returning customer, which is worth more than the half-hour cost of labor they could have charged me.
I brought my truck in to troubleshoot the sound system I had installed out of state. They didn’t pressure me to upgrade to their products and they diagnosed and fixed the problem right away. It turned out to be a minor fix and for that they didn’t charge me. I was totally surprised! They gained a returning customer, which is worth more than the half-hour cost of labor they could have charged me.
Fair price... Waiting room with color tv ,soda pop machine , bathroom clean also vending machine's... Don't be in a hurry, it was worth the wait but longer than I was told!
I would never buy another stereo from the place on Oracle again. My car was at the shop for 8 1/2 hours and the installation did not get finished as promised the manager Mark did not take care of me and actually got in my face, tried to kick me out of the store, And threatened to call the police on me because I said I was f.... angry
I ended up not being able to go to work and my stereo was not completed. I literally have to go back again and wait an entire day again , just for them to finish the installation. I regret buying my stereo there I will never ever buy another stereo from that shop again.
I cannot believe how poorly I was treated and then shop I seriously feel that the behavior Was so Adderly inappropriate that I am shocked that this occurred
This shop was a cool place super nice staff! Thank you so much again! The installer was an angel. Awesome process on good quality products my drive will be better be back one day for more!
My husband got me a new system for Valentine's day..Best gift ever..Eric was the best salesman and explained the equipment and how it would work. Amazing service. Thanks Audio Express ?
Got really great speakers from them they were a little pricey but I really enjoy them and my new radio special shout-out to Mike for helping me through the entire process and caring for my needs
I walked in and had an idea of what I wanted and Eric made it happen . He did give me a range of options and explained each option thoroughly. Eric did not try to force ANYTHING on me therefore I felt no pressure to purchase anything. I made my purchase and had it installed the same day. Everyone in the shop was very knowledgeable and friendly and because of this I will be back :)
About two weeks ago my girlfriends sub that is lease to own from here went out, instead of dealing with it through the leasing company they made her purchase a brand new one instead, when we tried to collect the old sub to return through the leasing company another associate had started cutting the sub a part without even asking why it was there, due to the associates incompetence we were finally issued a refund for the new sub. Bottom line: don't trust this store. Everything was drastically over priced, over powered equipment, and now the stereo in the car is malfunctioning. Stay away and take your business to Custom Auto Sound by Stereo Pad. Better prices, better customer service, and better installs.
Eric helped me choose the right sound and showed me every variation to make sure I got the right one, he really cares about you getting exactly what you want and gave me the best system I’ve ever heard and Audio express gave me a great experience. My system absolutely slumps
Friendly and helpful
Had issues at first due to lack of communication, Audio express looked into the problems coming up and dealt with them as soon as possible. The wait time was outrageous but in the end everything was set straight and dealt with. Good company and stands behind there work.
After shopping around for replacement head units for my car I settled on Audio Express. They were very professional, explained the features of the various head units available as well as the install kits that would be needed. I didn't feel like they were talking down to me, there wasn't any high pressure sales or excessive upsales pitches. The only down side that I can think of was that the head unit I got was the floor model, since it was the last one in stock, so I'll have to make a second trip to get the instruction manual. Otherwise very professional and excellent selection and prices!
Excellent customer service. I would highly recommend them.
Bad service,too pricey,don't shop there!